Policies
Welcome to our Policy Page. Here, you’ll find important information about our Privacy Policy and Return Policy. We are dedicated to safeguarding your personal information and ensuring transparency in our practices. Additionally, our Return Policy outlines how we handle returns, refunds, and resolutions for your purchases. For further details or assistance, please don’t hesitate to reach out to our team.
Privacy Policy
At Pharaoh's Tools 4 Metaphysical Asè, your privacy and the security of your personal information are our top priorities. This Privacy Policy outlines how we collect, use, and protect the information you provide during the checkout process on our website. By completing a purchase on our site, you agree to the practices described in this policy.
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1. Information We Collect
When you place an order through our checkout page, we may collect the following information:
Personal Information: Name, email address, billing address, shipping address, and phone number.
Payment Information: Credit or debit card details or other payment method information (processed securely by our payment gateway).
Order Details: Information about the items you are purchasing.
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2. How We Use Your Information
We use the information collected during checkout to:
Process and fulfill your order.
Communicate with you about your purchase, including confirmations and updates.
Provide customer support and respond to inquiries.
Ensure compliance with legal and regulatory requirements.
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3. Payment Processing
All payment information is processed securely through our trusted third-party payment processor. Pharaoh's Tools 4 Metaphysical Asè does not store your full payment details on our servers. We only retain minimal transaction information necessary for order tracking and refunds.
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4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:
Payment Processors: To facilitate secure payments.
Shipping Providers: To deliver your order.
Legal Authorities: If required by law or to protect our rights and property.
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5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to safeguard your data during transactions.
6. Cookies and Tracking Technologies
We may use cookies or similar technologies to enhance your shopping experience, including remembering items in your cart and tracking user preferences. You can manage your cookie preferences through your browser settings.
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7. Your Rights
You have the right to:
Access the personal information we hold about you.
Request corrections or updates to your information.
Request the deletion of your data, subject to legal and contractual obligations.
To exercise your rights, please contact us using the details provided below.
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8. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices or for legal reasons. We encourage you to review this policy regularly.
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9. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact us:
Pharaoh's Tools 4 Metaphysical Asè
Email: ladypharoah4@gmail.com
Phone: 202-380-5909
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Thank you for trusting Pharaoh's Tools 4 Metaphysical Asè with your spiritual journey and shopping experience!
Return Policy
At Pharaoh's Tools 4 Metaphysical Asè, we are committed to providing you with high-quality products and excellent customer service. We understand that issues may occasionally arise, and we aim to resolve them promptly and fairly. Please review our return policy below for detailed guidance.
1. Eligible Returns
Non-Perishable Items with Defects: If you receive a non-perishable item that is defective or damaged upon arrival, you may return it for a replacement or refund. Defective items must be reported within 1- 5 days of receipt.
2. Non-Returnable Items
Non-Perishable Items Without Defects: Non-perishable items that are not defective or damaged are eligible only for exchange and not eligible for refund.
Perishable Items: All perishable items are final sale and cannot be returned.
3. Resolution for Non-Returnable Items
If your item is not eligible for return but you are unsatisfied for any reason, we encourage you to reach out to our customer service team. We are dedicated to working with you to find an amicable solution, which may include partial refunds, discounts, or other resolutions depending on the circumstances.
4. Return Process
To initiate a return for eligible items:
Contact Us: Email us at ladypharoah4@gmail.com or call us at 202-380-5909 within 1- 5 days of receiving your order.
Provide Details: Include your order number, a description of the issue, and photos of the defective or damaged item (if applicable).
Receive Instructions: Our team will provide you with further instructions, including where to send the returned item.
Ship the Item: Ensure the item is securely packaged to prevent further damage during transit. The cost of return shipping is the customer’s responsibility unless otherwise stated.
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5. Refunds and Replacements
Refunds: Refunds for eligible returns will be processed within 5 days after we receive the returned item.
Replacements: Replacement items will be shipped once the defective item is received and inspected.
6. Policy Updates
This Return Policy may be updated periodically. We encourage you to review it before making a purchase to stay informed about any changes.
7. Contact Us
For any questions or concerns about our Return Policy, please contact us:
Pharaoh's Tools 4 Metaphysical Asè
Email: ladypharoah4@gmail.com
Phone: 202-380-5909
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Thank you for choosing Pharaoh's Tools 4 Metaphysical Asè. Your satisfaction is important to us, and we look forward to serving you!